Terms of Use

These Terms of Use govern access to and use of TruLink, a digital marketplace designed to connect customers, service providers, independent workers and business partners across Trinidad and Tobago and, as TruLink expands, other Caribbean markets.

1. Acceptance of These Terms

By creating an account, joining a waitlist where these terms are presented, accessing the platform, posting or responding to an opportunity, requesting or providing a service, or otherwise using TruLink, you agree to these Terms of Use and any additional terms that apply to your user type. If you do not agree, you must not use TruLink.

The Provider Agreement, Customer Terms, Business Partner Terms, Privacy Policy, Review/Complaint Policy, Refund/Payment Policy, Verification Disclaimer and Provider Code of Conduct form part of the TruLink contractual framework where applicable.

2. Who May Use TruLink

• You must be at least 18 years old and legally capable of entering into binding agreements.
• If you use TruLink for a business or other organisation, you confirm that you have authority to bind that organisation.
• You must provide accurate, current and complete information and promptly update it when it changes.
• TruLink may require identity, business, credential, contact or other verification before granting or maintaining access to particular features.

3. What TruLink Is - and Is Not

TruLink is a technology platform that facilitates discovery, introductions, communication and matching between users. Unless TruLink expressly agrees otherwise in writing for a specific programme, TruLink is not the provider of the underlying service, is not a party to the service contract between users, and does not supervise, direct or control how a provider performs services.

For staffing, gig or temporary-work opportunities, TruLink facilitates introductions between individuals and business partners. The business partner and worker are responsible for determining the legal nature of their relationship, including any employment, independent contractor, payroll, tax, National Insurance, immigration, licensing, insurance, health and safety or other obligations.

A profile, badge, verification result, rating, review, ranking or recommendation is not a guarantee, certification or endorsement of a user, service, business, qualification, character, safety, legality or outcome.

4. Accounts and Security

• Keep account credentials confidential and do not permit unauthorised use of your account.
• You are responsible for activity conducted through your account unless caused by TruLink's own security failure.
• Notify TruLink promptly if you suspect unauthorised access, identity misuse or account compromise.
• TruLink may suspend, restrict or require re-verification where account security, fraud, impersonation or policy violations are suspected.

5. Marketplace Conduct

Users must act lawfully, honestly and respectfully. You must not use TruLink to mislead, harass, discriminate unlawfully, threaten, exploit, defraud, impersonate another person, manipulate reviews, circumvent safety controls, distribute malware, scrape data without permission, infringe intellectual property, or arrange unlawful goods, services or activities.

Providers must also comply with the Provider Code of Conduct. Customers and business partners must provide accurate descriptions of requests and opportunities and must not ask a provider or worker to perform illegal or unsafe work.

6. Listings, Requests and User Content

You retain ownership of content you submit, subject to the rights you grant TruLink to operate and promote the platform. You grant TruLink a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display and distribute your submitted content for platform operation, trust and safety, marketing of your listing/profile where appropriate, and service improvement.

You confirm that you have the rights necessary to upload the content and that it is accurate and lawful. TruLink may remove or restrict content that violates these terms, applicable law, third-party rights or platform standards.

7. Fees, Payments and Taxes

Unless a feature expressly states otherwise, TruLink does not collect the price of services performed between customers and providers and does not control direct payments between them. Users should agree price, scope, payment method, deposits, cancellation terms and evidence of payment before work starts.

TruLink may introduce subscription fees, verification fees, promotional fees or other platform charges. Any such charge will be disclosed before purchase. Users remain responsible for their own taxes, statutory contributions and financial records.

8. Cancellations, Refunds and Disputes

The Refund/Payment Policy applies. Where payment is made directly between users, TruLink generally cannot reverse, charge back or refund that payment. TruLink may provide communication tools or complaint handling, but users remain responsible for resolving the financial aspects of their direct transaction unless TruLink separately collected the relevant charge.

9. Verification and Safety

TruLink may use documents, contact checks, database checks, manual review, third-party services, interviews or other methods to verify selected information. Verification is limited in scope and time. Users must exercise independent judgment, confirm suitability for the specific task, agree safe working arrangements and comply with the Verification Disclaimer.

10. Reviews and Complaints

Reviews must be based on genuine interactions and may be moderated under the Review/Complaint Policy. TruLink may investigate complaints, request evidence, limit account features, remove content, issue warnings, suspend or terminate accounts, or refer matters to competent authorities where appropriate.

11. Intellectual Property

The TruLink name, logos, platform design, software, databases, trademarks, branding and original platform content are owned by or licensed to TruLink. Except as permitted by law or expressly authorised, you may not copy, reverse engineer, sell, licence, reproduce or commercially exploit them.

12. Third-Party Services and Links

TruLink may rely on or link to third-party services including hosting, analytics, identity checks, communications, maps and payment-related services. Third-party services are governed by their own terms and privacy practices. TruLink is not responsible for third-party services outside its reasonable control.

13. Disclaimers

To the fullest extent permitted by law, TruLink is provided on an “as available” basis. TruLink does not guarantee uninterrupted availability, a particular number or quality of leads, that a user will accept an opportunity, that a transaction will be completed, or that any provider/customer/business partner will perform as expected.

Nothing in these Terms excludes rights or liability that cannot legally be excluded or limited.

14. Limitation of Liability

To the fullest extent permitted by law, TruLink and its officers, employees, contractors and affiliates will not be liable for indirect, incidental, special, punitive or consequential loss arising from a user-to-user transaction, including lost profits, business interruption, property damage or personal loss caused by another user. TruLink remains responsible for liability that applicable law does not permit it to exclude.

Where TruLink is legally liable in relation to a paid platform service, and where the law permits a monetary cap, TruLink's aggregate liability for that paid platform service will not exceed the amount the affected user paid TruLink for that service during the 12 months immediately preceding the event giving rise to the claim.

15. Indemnity

To the extent permitted by law, you agree to indemnify TruLink against third-party claims, losses and reasonable costs arising from your unlawful conduct, your breach of these terms, your infringement of another person's rights, or your provision/request of services, except to the extent the claim was caused by TruLink's own breach or negligence.

16. Suspension and Termination

TruLink may suspend, restrict or terminate access where reasonably necessary for safety, fraud prevention, legal compliance, repeated complaints, non-payment of platform fees, policy breaches or protection of users. Where appropriate, TruLink may provide notice and an opportunity to respond. Serious or urgent risks may result in immediate action.

17. Changes to TruLink or These Terms

TruLink may update features and these terms. Material changes will be communicated through the platform, email or other reasonable means and will take effect on the stated date. Continued use after the effective date constitutes acceptance, subject to applicable law.

18. Electronic Communications

You consent to receiving agreements, notices, disclosures and records electronically where permitted by law. Trinidad and Tobago's Electronic Transactions Act, 2011 provides a statutory framework for electronic documents, records, signatures and transactions. TruLink may retain electronic records of acceptance and communications.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Trinidad and Tobago, without prejudice to any mandatory rights that apply to you. Before commencing court proceedings, the parties should first attempt in good faith to resolve a dispute by written notice and reasonable discussions. The courts of Trinidad and Tobago will have jurisdiction unless applicable law requires otherwise.

20. General

If any provision is held invalid or unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver. You may not transfer your account or rights under these terms without TruLink's consent. TruLink may assign its rights as part of a business reorganisation, financing, merger or sale, subject to applicable law.

Contact and Legal Notices

Platform: TruLink (www.trulinkcaribbean.com)

Operator: NEXORA TRULINK CARIBBEAN DIGITAL MARKETPLACE

Registered address: [INSERT REGISTERED ADDRESS]

General support: support@trulinkcaribbean.com

Privacy matters: privacy@trulinkcaribbean.com

Legal notices: legal@trulinkcaribbean.com