Refund and Payment Policy

TruLink is designed primarily as a connection platform. This Policy distinguishes payments made directly between users from fees paid directly to TruLink.

1. Direct Payments Between Users

Unless TruLink expressly provides a payment feature for a transaction, the customer/business partner pays the provider or worker directly. TruLink does not receive, hold or control those funds and therefore generally cannot issue, reverse or guarantee a refund of a direct payment.

2. Agree Payment Terms Before Work Starts

• Confirm the total or estimated price and what is included/excluded.
• Confirm deposits, call-out charges, material purchases and whether each amount is refundable.
• Confirm milestones or staged payments for larger jobs.
• Confirm cancellation/no-show charges before booking.
• Keep written quotations, invoices, receipts, transfer confirmations and relevant messages.

3. Provider Refunds and Rectification

Where a provider receives payment directly, requests for refund, price adjustment, re-performance or rectification should first be raised with that provider. Providers are expected to deal with genuine complaints in good faith and in accordance with their agreement and applicable law. TruLink may facilitate communication but does not adjudicate legal liability or guarantee a financial remedy.

4. Customer Cancellations

A provider may charge a reasonable cancellation or call-out fee if it was clearly disclosed before confirmation and is lawful in the circumstances. Customers should cancel as early as reasonably possible. A deposit should not automatically be described as “non-refundable” if applicable law requires otherwise.

5. Provider Cancellations

If a provider cancels before performing the agreed service, the provider should promptly return any advance payment for work/materials not supplied, subject to documented non-recoverable costs that were agreed and lawfully chargeable. Repeated unjustified cancellations may result in platform action.

6. Disputed Work or Partial Completion

Users should first compare the agreed scope with the work performed and attempt a reasonable solution. Depending on the circumstances, an appropriate resolution may include correction, completion, replacement, partial refund, revised price or termination. TruLink may consider the dispute when enforcing platform rules but does not replace the courts, regulators or formal dispute-resolution mechanisms.

7. TruLink Fees

TruLink may separately charge subscriptions, featured listings, verification, promotional products or other platform services. The price and billing period will be shown before purchase. Unless expressly stated otherwise, platform fees do not include the price payable to a provider or worker.

8. Refunds of TruLink Fees

• A duplicate or clearly erroneous charge caused by TruLink will be corrected or refunded after verification.
• If a paid TruLink feature is not delivered because of TruLink's error, TruLink may re-perform the service, issue account credit or refund the affected charge as appropriate.
• Fees for a completed verification review, featured placement already delivered, or elapsed subscription period are generally not refundable merely because the user did not receive leads or bookings, unless applicable law requires otherwise.
• Any specific promotional guarantee or subscription cancellation term shown at checkout overrides this general clause for that purchase.

9. Chargebacks and Payment Fraud

Users must not initiate a dishonest chargeback for a TruLink fee that was validly authorised and delivered. TruLink may suspend an account while a chargeback or suspected payment fraud is investigated. This does not limit a user's lawful right to dispute an unauthorised or incorrect charge.

10. Taxes and Receipts

Each provider/business partner is responsible for its own tax and statutory obligations for user-to-user payments. TruLink will provide receipts or transaction records for fees paid to TruLink where applicable.

11. Safety Warning for Payments

Be cautious if payment instructions suddenly change, if a user asks you to send money to an unrelated third party, or if you are pressured to pay the full amount before receiving a high-value service. Confirm unusual payment changes through a trusted contact method.

12. Complaints

Payment-related platform complaints may be sent to support@trulinkcaribbean.com. Provide the relevant transaction/user information and supporting records. For direct user payments, TruLink can review platform conduct but may be unable to recover the funds.

Contact and Legal Notices

Platform: TruLink (www.trulinkcaribbean.com)

Operator: NEXORA TRULINK CARIBBEAN DIGITAL MARKETPLACE

Registered address: [INSERT REGISTERED ADDRESS]

General support: support@trulinkcaribbean.com

Privacy matters: privacy@trulinkcaribbean.com

Legal notices: legal@trulinkcaribbean.com